Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to leonhe2025@gmail.com.
- All
- Service & Policies
- Product Details & Care
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Service & Policies
We ship within 24 hours and provide a tracking number.
Ships from Mainland China; delivery time typically 7–14 days.
Report within 5 days with photo/video—full refund or free replacement provided.
Change-of-mind returns not accepted due to fragility and return logistics; returns only accepted for damage.
Credit cards, PayPal, Airwallex, etc., all secure and widely used.
Email us at leonhe2025@gmail.com . We reply within 24 hours.
Product Details & Care
All are handcrafted with traditional techniques—variations in shape, color, and texture are intentional and add uniqueness.
Due to handcrafted process and kiln effects, slight differences may occur; this is part of the artisanal charm.
Use gentle handwashing with mild soap; avoid sudden temperature changes; air dry recommended.
Liuli and ceramics are brittle materials that cannot tolerate rapid temperature fluctuations—known as thermal shock. When one part heats or cools faster than another, the uneven expansion or contraction creates internal stress that can lead to cracking or shattering—even if there’s no visible defect beforehand. For safety, always pre-warm your cup with lukewarm water before pouring in hot liquids and avoid exposing it to extreme cold immediately after use.