Refund policy

Return & Refund Policy

1. Eligibility for Returns — Only Damaged or Defective Items

Because our cups are high-value, fragile, and shipped internationally, we only accept returns when items arrive damaged or defective. Please inspect your order upon arrival and contact us within 5 days of receipt with clear photos or video proof of the issue.

Upon confirmation, we will offer either:

A full refund to your original payment method, or

A free replacement of the same item (we cover shipping).

This ensures a fair process without burdening you with return shipping costs or damage risk.

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2. No Change-of-Mind Returns

We do not offer returns for change of mind or buyer’s remorse due to the high cost, complexity, and fragility risks in returning items to Mainland China. This policy helps us:

Reduce environmental and logistical burden,

Focus on resolving legitimate issues promptly,

Maintain fairness across global customers.

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3. Why This Policy Matters

Processing returns can cost up to 20–65% of product value, especially for high-value items.

Refund-only policies are being phased out due to misuse and financial strain on sellers.

Managing returns for fragile products is both risky and costly.

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4. Processing Time & Contact Info

Review Response: within 3 business days after receiving proof of issue.

Refund or Replacement: initiated within 5 business days after verification.

Contact Us At: leonhe2025@gmail.com — please include your order number and photos or videos of the damaged item.

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